FAQ’s

The built-in cable cords are compatible with iPhones (Lightning connector), Android phones (USB-C and Micro-USB), portable speakers, and vape devices.

You can check the availability of power banks at each station through the Nexy app.

Each station requires 15 amps of power. We look for power to be supplied by the event provider.

Yes, there may be additional fees for lost or damaged power banks. Please refer to our terms and conditions for details.

Yes, technical support will be available upon request to assist your guests during the event. Our team is ready to ensure smooth operation and address any issues promptly, providing a hassle-free charging experience for all attendees, free of charge.

Contact our team to discuss your needs and receive a customized quote and installation plan.

Yes, the digital screens on Nexy charging stations can be branded. You can customize the screens to display your logos, advertisements, or any other content to enhance your event's branding and engagement.

Hosting a Nexy charging station can attract more customers to your business, increase dwell time, and enhance customer satisfaction.

Our power banks are equipped with Lightning, Type-C, and Micro USB cables, making them compatible with most smartphones and many other devices.

No, guests do not have to return the charger to the same station they received it from. Nexy allows for flexible returns at any of our convenient locations. You can borrow a power bank from one station and return it to any other Nexy station that suits your location and schedule. This makes it easy for you to stay charged on the go, no matter where you are.

Stores, cafes, restaurants, shopping malls, airports, and other high-traffic locations benefit by providing a convenient service that attracts and retains customers.

We offer competitive pricing with a pay-per-use model. You are only charged for the time you use the power bank. Specific rates and promotions can be found on our app or website.

The rental rates include all additional fees such as transaction fees and taxes. However, by prepaying your Nexy account, you can avoid transaction fees for upcoming rentals. Taxes will still apply.

No, you can return the charger to any Nexy station, making it convenient for you to drop it off wherever is most convenient.

Nexy offers two sizes of charging stations: Small Station: 20 x 20 x 40 inches Large Station: 200 x 100 x 50 cm For more details, please contact our team.

The number of charging stations needed depends on the event size, duration, and venue layout. Generally, one station per 100-150 guests is a good guideline. For personalized recommendations, please contact our team.

The $30 authorization hold is in place to encourage the return of our power banks. If a power bank is not returned within a specified period, we reserve the right to use this hold to cover the cost of the power bank. Please refer to our terms of service for more details on non-return fees.

Nexy charging stations are ideal for conferences, trade shows, festivals, concerts, sporting events, corporate meetings, weddings, and private parties. They are perfect for any event where guests need to keep their devices charged.

For most of our stations, the charge is $2 per hour, capping at $6 for a full day’s use. This means you can use our power banks for short bursts or the entire day, and you’ll never pay more than $6 for that days rental.

All our stations dispense portable chargers, allowing guests to charge their devices on the move at any event.

In Vancouver, charging stations can be shipped the same day. For all other cities in Canada, shipping takes 3 to 7 business days.

Locate nearby Nexy stations easily using our app. You can find stations listed on our interactive map, complete with directions and station details.

The built-in cable cords on Nexy charging stations are compatible with: iPhones: Using the Lightning connector. Android Phones: Using both USB-C and Micro-USB connectors. Portable Speakers: Using USB-C or Micro-USB connectors. Vape Devices: Using USB-C or Micro-USB connectors. These cables cover most modern smartphones, portable speakers, vape devices, and other small electronics, ensuring your guests can easily charge their devices.

Nexy stations only need WiFi to manage the screen. If you don't plan to change the advertising during the event, WiFi is not required.

Phones charge to near full capacity in an hour.

Currently, we do not offer reservations. Power banks are available on a first-come, first-served basis.

Yes, by charging your Nexy account in advance, you bypass transaction fees for all future rentals. This way, you only need to pay for the rental cost and applicable taxes, making each transaction smoother and more cost-effective.

The cost to rent a Nexy charging station varies based on the station size and rental duration. For detailed pricing, please contact our team for a customized quote tailored to your event's needs.